Susanna Antinyan
Head of AI and Business Transformation
For many years, Susanna worked as a customer service manager, where she realized that what she truly wanted was to solve customer problems.
She believes that beyond knowledge and professional experience, the most important mindset is understanding that nothing is truly impossible.
January 2025 marked a turning point in her career, as she discovered the world of Artificial Intelligence - a field that offers endless opportunities for growth, creativity, and self-expression.
Susanna further advanced her professional expertise in Product and AI during her studies at the Kellogg School of Management, where she was taught by Mohanbir Sawhney.
Education
Kellogg School of Management
Chief Product Officer scholar program
Chief Product Officer scholar program
Experience
Globbing, April 2026 - present
Head of AI and Business Transformation
Head of AI and Business Transformation
Globbing, Jan 2022 - April 2026
Chief Product Officer
Chief Product Officer
Globbing, Jan 2019 - Jan 2022
Head of Customer Care Department
Head of Customer Care Department
Globbing, Apr 2018 - Jan 2019
Head of CallCenter
Head of CallCenter
VivaCell - MTS, Sep 2014 - Mar 2018
Optimization Technician
Optimization Technician
VivaCell - MTS, Oct 2010 - Sep 2014
Commercial Support specialist
Commercial Support specialist
Certificates
Kellogg School of Management (Diploma)
Chief Product Officer
Chief Product Officer
Kellogg School of Management (Certificate)
AI Strategies for Business Transformation
AI Strategies for Business Transformation
Kellogg School of Management (Certificate)
Negotiations Master Class
Negotiations Master Class
Kellogg School of Management (Certificate)
Customer Loyalty Program
Customer Loyalty Program
Project Management, by Astghik Sahakyan
Quick Start
Product Management
Product Management
VivaCell-MTS, Learning and Development
Change Management
Change Management
VivaCell-MTS, Learning and Development
Introduction to GSM, Level 1, TDMA/FDMA in 2G
Introduction to GSM, Level 1, TDMA/FDMA in 2G
VivaCell-MTS, Learning and Development
Client Orientation
Client Orientation
VivaCell-MTS, Learning and Development
Conflict Management
Conflict Management